BrainCX (BCX) is an Emerging Technology (EmTech) Accelerator that helps the world’s leading brands implement Digital Transformation strategies. BrainCX enables high-quality customer interactions, greater customer retention, increased revenue, and brand loyalty.
Years Of Experience
Completed Projects
Happy Clients
BrainCX is born from a mission to master complex customer experience challenges. With over 75 years of collective experience in leading successful global contact center operations, we are equipped to understand and address your unique business needs.
#ExperienceMatters
4.8 (2K+ Reviews) ⭐⭐⭐⭐⭐
We Are Thought Leaders Blending Generative AI (GenAI) and Human Intelligence (HI)
We offer 24/7 global customer support services and trained staff around the world.
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We handle the recruitment and hiring of your gig workers while you oversee their management.
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Providing a thought leadership team to design your journey through digital transformation.
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Our Six Sigma auditor creates AI Maps for cost-saving and revenue-boosting insights.
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Future-proof your tech with our no-code API Platform and harness the latest AI tools.
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Our experts craft the ideal Customer Engagement strategy for maximum Customer Satisfaction and ROI.
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Transcription, Open Enrollment, Nurses and Insurance Inquires we have talented resources with the right skills.
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Crafting state-of-the-art, AI-driven conversational voice and chat tools for smarter customer interactions.
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Modernize your tech stack quickly – integrate in days, not years, for faster ROI.
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Creating a unified interface, freeing agents to prioritize customer experiences.
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Leverage AI-powered chatbots, messaging solutions, and seamless video/voice support to engage customers on their preferred channels, 24/7.
We are a team of BPO experts, AI engineers, and Customer Experience gurus with over 75 years of experience, dedicated to providing the best level of customer experience for your companies. For us, every single customer is a VIP. Every customer matters!
Our dedicated teams are there to support your needs. We believe in the power of local knowledge, so each team boasts deep understanding of the cultural nuances and regulatory landscape within their region.
4047 Adonais,
South Africa
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1170 Rardin Drive,
Philippines
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Greater operational efficiency is enabled by building automation through machine learning AI bots.
We are proud of our track record of being able to build and deploy AI that provide better customer experience.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
Skip the hold music and empower your customers with self-service options, answer their questions in real-time, and boost satisfaction – all at a fraction of the cost of traditional contact centers. Let BrainCX be your digital handshake, building stronger customer relationships, one message at a time.
