Guests now have an excellent opportunity to communicate with your staff before arriving on-site. Passengers may contact you directly via your website to inquire about accessibility, dietary restrictions, and operating hours. Each web chat is designed to integrate smoothly with your existing website’s style and feel, adhering to brand standards and delighting visitors.
BrainCX utilizes sophisticated conversation tools and artificial intelligence to engage more visitors with less resources. Front-line personnel may answer messages, classify discussions, and route requests to other departments and teams using an easy and comprehensive smart inbox that is accessible through mobile or desktop. With features that optimize high-touch service, even the busiest teams can respond to incoming communications in a timely fashion.
BrainCX invented text messaging as a new business-to-consumer channel and has since assisted hundreds of firms in engaging with consumers through digital channels. We allow teams to connect with passengers regardless of their proximity to a help desk or service person. Guest services personnel are able to respond quickly and effectively to guests’ inquiries and concerns in real time, enabling them to remain focused on the job at hand—getting to their flight and enjoying their vacation.
Airports may capture and record all passenger interactions through digital messaging, resulting in a comprehensive database of typical requests and possible pain spots. Through the use of this data, centers may better anticipate what the guests want and take advantage of new service possibilities.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
