We help you easily scale and outsource your customer support globally across different channels.
Our multi-channel digital contact center solutions empower you to connect with your customers in the channel they prefer on their time. Be everywhere your customers are. Truly listen and let them see you, message you, call you and talk to robots – if they want to.
Through our exciting video chat experience, your customers can connect, interact, and have their questions answered or issues resolved more efficiently than ever before. Let’s recreate “face-to-face” experiences with your customers! Now you can give your customer the attention they deserve.
Your business’s actions have the potential to influence consumer behavior. That is why it is critical to deliver exceptional customer experience. With us by your side, you’ll be able to leverage and expand data-driven processes with support ticket software that records interactions between customers and employees for future reference and optimization. our team can assist clients with demands that are outside the scope of a comprehensive knowledge base.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
