Effortlessly delegate your customer service, help desk assistance, technical support, recruiting, billing, telemarketing, and more to our staff augmentation.
Outsourcing staff augmentation may be intimidating. It may be difficult for individuals considering utilizing this for the first time. Some companies that presently utilize outsourced contact center services may be considering a shift and are aware that the move is not always simple. BrainCX has provided outsourced contact center solutions, and our knowledge offers us a unique status in the industry. We are aware of your problems, the necessary implementation stages, and the quality of service you and your clients anticipate.
For companies that outsource their staff augmentation services, quality is always a top priority. The individual who answers the phone is a representation of your business. A single phone call may either elevate or degrade your brand.
Staff Augmentation enhances the client experience by improving your business’s functioning in critical areas such as customer service, help desk assistance, technical support, recruiting, billing, telemarketing, etc. Our staff augmentation services offer a variety of resources as part of business process outsourcing (BPO) that can help your business scale efficiently.
Our staff augmentation experts will closely work together with you to mirror your services, and to effectively scale call centers around the globe for you while improving your CSAT.
Our staff augmentation experts study your competitors, existing scripts, documents, and call center documents, and the ways in which your employees engage with the customers.
Our staff augmentation team will create and design a custom-made roadmap and strategy that will declutter your call wait times and provide a better experience. Contact us today.
After execution of the roadmap and the strategy, our staff augmentation team will measure KPIs, make adjustments, and set everything for scale to handle any volume of calls you need.
Don’t let language limit your reach. BRAINCX empowers you to connect with customers worldwide. Our team of multilingual agents delivers exceptional service in over 100 languages, ensuring cultural understanding and personalized interactions.
Here are frequently asked questions we always get asked around staff augmentation.
Staff Augmentation is a facility that hosts many employees or contractors to take inbound calls or make outbound calls around customer service, for businesses.
Whether you’re a startup, small firm, or seasoned CEO, contact or staff augmentation enables you to concentrate your attention and resources on the products or services for which your business is known.
We have 6 staff augmentation globally in Columbia, Jamaica, Kenya, Malaysia, Philippines, and South Africa. Contact us for more locations.
We pride ourselves in Customer Experience and customer satisfaction. The best way to showcase that is what our clients have to say about us.
"Tariq and the team at BCX’s are one of the leaders in promoting and securing meaningful BPO opportunities in South Africa."
“I consider Tariq one of the fathers of the BPO industry in India and a unique worldwide professional warrior that knows the industry inside out.”
“Tariq is a great professional with experience in managing BPO organizations and helped us translate strategies into operational excellence.”
“Tariq successfully built global operations for Apple. He was a pioneer, launching Speech Analytics to improve CSAT and NPS.”
